1- It all begins with a telephone interview between you and the project manager, Anne Burrus. You can contact her by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by phone at 212-614-7724.            
She will explain to you the different stages of your project: the preparation work, the interviews and the actual delivery of your books.

2- After your conversation, she will mail you a copy of a finished book as an example. She will send you a preparation guide with approximately 200 questions to help structure the interview, and a list of documents for you to prepare (photographs, handwritten documents, etc.).
She will introduce a writer. A book schedule will be prepared.

3- On the agreed date, the writer will go to the place you have agreed to meet for a first interview. This interview will last around four hours.  You will answer the list of questions you have received, adapting them to your own story. A first assessment of the documents to illustrate your book will be made.

4- You will organize two or three other major interviews (one interview a month).  

5- The writing then begins. The writer arranges a minor interview to show you his first draft.  At this time, you will also give your writer the final selection of the commented pictures and documents during this interview.

6- The writer writes the final version and sends you the manuscript. The final version will be sent to a designer from Play Bac for the layout. An art editor inserts your pictures (photographs, illustrations, drawings, etc.) in the book.

7- The final version will be approved by you and sent to the proofreader and then the printer.

8- Once the books are printed, they are delivered to your home.